FAQ
We know inviting a new cleaning company into your home is a big decision. So we carefully vet all our cleaners. As a result, you can be certain that a trustworthy and highly responsible team member or members will care for your facility.
We have been cleaning homes like yours for over 17 years. We love putting a smile on your face—whether it’s for our exclusive 24 Step Green Cleaning System TM that gives your home a deep, detailed cleaning all year long, or for using Non-Toxic cleaning products, along with HEPA vacuums and microfiber dusting cloths and mops. All our cleaning teams are fully trained, insured and uniformed. And all our work is backed by 100% Satisfaction Guarantee.
If you’re ever unhappy with any area we’ve cleaned, we’ll return the next day and re-clean it.
If you are armed with regular cleans from Green Clean, you’ve got a defense against common winter ailments. Our 24-Step Green Cleaning System™ is guaranteed to make your home healthier and cleaner every visit. It isn’t only what we clean, but how we clean that gives your home the healthiest most thorough cleaning. Besides cleaning all kitchen cabinet, appliance and counter surfaces, we use special brushes to clean out the little crevices where germs and bacteria gather. In the bathroom, we use a grout brush to remove mold, mildew and stubborn soap residue to unhealthy spores are eradicated. We disinfect all bathroom surfaces. We clean and disinfect phone receivers, light switches and door handles which is a great way top stop the spread of germs. All our team members are fully trained to ensure that you receive only the highest quality clean possible.
Kids love getting into every nook and cranny, every niche and corner of your home. Unfortunately, that’s also where dust, dirt and allergens collect. Our 24-Step Green Cleaning System™ was designed to provide you and your loved ones with the cleanest and healthiest indoor environment. Our HEPA vacuums capture 99.9% of all dust, dirt, pet dander-which can often be the cause of many allergies- and other contaminants. Our cleaning products are safe for you, your family and the environment. We disinfect and remove fingerprints from your light switches, door handles and telephone receivers to stop the spread of germs.
A team of professional cleaners, trained and employed by Green Clean, will clean your home. All employees of Green Clean are uniformed, fully insured, and bonded. Our professional housecleaners will not eat, drink, smoke or operate any appliances while inside your home.
Green Clean appreciates it if the customer provides the cleaning team with a clutter-free environment. If that environment does not exist, the team may not be able to fully complete your clean.
Absolutely not. In fact, most of our customers prefer not to be home when we clean!
Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, to allow us to clean your home better and more efficiently.
Your key is locked in a safe to which only upper management have access. The key is issued to the team leader on the day of your clean. The team leader returns the key at the end of the day and its returned to the safe facility.
It’s simple. Call 1300 825 427 and speak with a representative from Green Clean. They would be more than happy to provide you with a free phone estimate and schedule your appointment to meet with one of our consultants for an onsite obligation free quote.
Every home is as unique as the homeowner. We base your exact price on many factors including size of your home, pets, clutter, floor types, as well as, the number of people who live there. Call us today at 1300 234 733 for a free estimate.
You may pay by EFT or credit card. Payment is due at time of service or 1 day before your scheduled clean if paying by EFT. If you choose to pay by credit card, we will keep your credit card information on file at the office and charge your card once each cleaning is completed. A fee will be assessed for all returned checks.
Green Clean offers a variety of additional services like carpet and upholstery cleaning, mattress cleaning, window cleaning, oven cleaning and we even clean your fridge. Our customer’s satisfaction is our main priority and we will do whatever we can to keep them happy.
Need further assistance?
You can always email us directly and we will help you work through any issues you are having.
info@greenclean.com.au
1300 825 427
